Managing Discipline and Grievances
Conduct, Capability and Grievance handling

Generate improved people performance, employee satisfaction and confidence as well as reducing risk to your organisation through this highly participative programme.

This area of management is now a legal minefield and every organisation must acquaint itself with the law, develop compliant procedures and train those involved in managing discipline and grievance to mitigate risk.

However, organisations that manage disciplinary and grievance issues well will also reap the benefits through improved performance and employee satisfaction generating a confidence amongst all employees and their representatives that the organisation is proactive, positive and fair.

Who should attend?
Managers and HR team members involved in managing discipline and grievance matters.

Course Duration
1 day. This course is run both as an in-company and open programme.

Course Objectives:

To enable delegates:-


•  To understand the purpose and role of discipline in an organisation
•  To appreciate the benefits of sound and compliant procedures
•  To understand ACAS standards for disciplinary procedures
•  To set and maintain standards of conduct and capability
•  To understand the ACAS code of practice and the statutory procedures
•  Misconduct and Capability
•  Investigation and suspension
•  The Disciplinary meeting
•  Employee rights
•  Gap Analysis
•  Warnings
•  Records
•  To understand how the law views cases such as off duty conduct, theft, abusive or threatening behaviour, under performance and so on
•  To improve behavioural skills such as questioning, listening and summarising in handling disciplinary issues and grievances
•  To know how to exercise judgement
•  To handle dismissals fairly and objectively

Grievance Handling
•  To know how to draw up grievance procedures
•  To know what records to keep
•  To handle grievance meetings
•  To know what need to be done to be compliant with legislation and codes
•  To handle appeals processes

Role plays and case studies will be used in this highly participative programme

Mike Barnett Human Resources,    Telephone & Fax: 01430 425931    Mobile: 07863325805    Email:
Mike Barnett Human Resources is a trading arm of Human Resources Interim and Consultancy Services Ltd.