PERSONAL & ORGANISATIONAL DEVELOPMENT

LEADERSHIP AND DEVELOPMENT SKILLS TRAINING FOR NEWLY APPOINTED AND ESTABLISHED PEOPLE MANAGERS

The New Supervisor and Team Leader programme
Training for performance

A programme to develop critical managerial and interpersonal skills needed by front-line management to get the best out of their teams and to deliver enhanced performance.

Overview
Research as well as everyday experience shows that the behaviour of the front line manager is a critical factor in developing organisational commitment. The higher the employees rate their first line manager in terms of the way they are managed as people, the more satisfied and committed they will be. This in turn results in higher performance. This program focuses on the critical managerial and interpersonal skills needed by front-line management to get the best out of their teams and to deliver enhanced performance.

Who should attend?
Front-line Managers and team leaders who have been recently promoted or are about to be needing to enhance their managerial and interpersonal skills.

Course Duration
3 days. This course is run both as an in-company and open programme.

Course Objectives:

To enable delegates:-

•  To explore the front-line manager's role and key areas of responsibility.
•  To provide practical tools and techniques for team leaders to use "on-the-job"
•  To understand the principles of motivation and team and team member development
•  To be able to communicate goals and objectives
•  To gain an appreciation of their own managing style, strengths and improvement opportunities
•  To gain confidence in their own abilities and potential
In addition the programme will cover the following areas:-
•  Interpersonal skills
•  Time management
•  Delegation and empowerment
•  Creative problem-solving
•  Dealing with difficult and aggressive behaviour
•  Core coaching skills
•  Setting objectives
•  Reviewing performance
Mike Barnett Human Resources,    Telephone & Fax: 01430 425931    Mobile: 07863325805    Email: infohrweb.co.uk
Mike Barnett Human Resources is a trading arm of Human Resources Interim and Consultancy Services Ltd.