| • |
To re-examine their role and responsibilities to assess achievements and improvement opportunities |
| • |
To take a look at the essentials of management performance taking stock of their own personal leadership style and its potential impact on their teams |
| • |
To understand team development processes and roles and responsibilities within it |
| • |
To look at influencing strategies, handling conflict, objections and resistance |
| • |
To examine performance management, goal setting and feedback skills |
| • |
To understand and have had a basic introduction to coaching skills |
| • |
To understand and have had a basic introduction to facilitation skills |
| • |
To examine the basics of creative problem solving |
| • |
To understand and manage the change process |
| • |
To prepare a personal improvement plan to implement back in the workplace |
| In addition the program will look at:- |
| • |
Managing assertively |
| • |
Face-to-face communication skills including questioning, listening and summarising |
| • |
How to manage change effectively |
